Our Guarantee

  1. Book a Guaranteed Reservation at a hotel from our site and get a reservation confirmation number from us via e-mail
  2. If you find a lower rate on another website, submit a Claim within 24 hours of booking your original reservation with us.
  3. The lower rate on the other website, which we need to be able to verify, must be for the same hotel, same room type, same number of guests, same dates, in the same currency (US Dollars), and must be publicly viewable and bookable on the other website.
  4. If we can verify that your claim meets all the rules for our Lowest Price Guarantee program, we'll honor the lower rate.
  5. Price Match claims can result in a forfeiture of some/all of the Exclusive Complimentary Perks on your original booking. That said, we got your back! We will always do our best to keep your booking enhanced with extra value, on a case by case basis.

Exclusions Apply. Please contact us for further details.

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Our site may not be showing rooms or rates available when "checking availability".

This issue started at about 8pm EDT, today, Aug 11th.

It is an outage that is beyond our control, and we're hoping that it could be rectified by the technology partners that power our site and hundreds of other applications around the world.

This would then result in an automatic resolution to our site.

In the interim, we can try to help you manually if you know exactly what you'd like to book.

If you go to the official site of any hotel that you wish to reserve, send us a screenshot of exactly what you want booked with any additional details like guest names etc.

We'll then attempt to complete the reservation for you and include the Exclusive Perks shown on our website for the hotel you have selected.

We would also need your credit card info which you can send us across this secure form: https://www.whatahotel.com/payment/

We apologize for this runaround if you encounter an issue and we hope that it is resolved quickly.

Sincerely,

The A-Team
WhataHotel! by Lorraine Travel

Reservations are Eligible for Hotel Rewards Programs

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