Testimonials
Travel & Leisure Magazine' s March Edition featured a brief on WhataHotel.com !
Here is a link to Travel & Leisure's Best Deals Page - we're featured at the bottom under the "T+L Web Pick"
My wife and I ended up staying a bit longer at Enchantment. All was wonderful and I'm especially thankful for your services. The "compimentary breakfast amenity" either at the Restaurant or room service was incredibly beneficial as most mornings, having been out very late the previous night - room service was an absolute God-send. And, of course, the service was always impeccable... We're looking to return to Enchantment perhaps in the May/June timeframe. Will definitely use you and your services for booking. Very best regards,
- Phil
The trip you arranged for us to the Villa d'Este was absolutely fabulous! The Accommodations were excellent! Our room was a large corner room overlooking the lake from one window and the gardens from the other window. Only problem...our luggage went elsewhere and so we arrived at the Villa d'Este sans luggage. The concierge said not to worry, they would handle it, that we should go to our room, relax and then walk around the grounds. Two hours later, while doing just that, a messenger came and handed me a note "Mr. Kramer, your luggage is in your room". Awaiting us in our gorgeous room was a delicious cake with the inscription "Happy Anniversary Mr. & Mrs. Kramer" , a large bottle of Champagne, a beautiful large bouquet of flowers, a lovely Anniversary card, a large bowl of fresh fruit, Chocolates, a large bottle of iced Perrier and some other welcome amenities that made us feel so welcome. From then on, it only got better! Great meals, delightful people met, All in all, your arrangements were superb and we thoroughly enjoyed our visit there. Thank You.
- M/M Kramer
A few years ago, I had my first experience with Lorraine travel when I booked a trip to Canyon Ranch. The excellent value kept me coming back. However, my recent experience with one of your employees compelled me to write this letter. Rachel recently assisted me with booking my wedding trip to the One and Only Ocean club in the Bahamas and the customer service she provided was outstanding. I am sure you can imagine the drama involved with trying to schedule 4 families. She was there to assist with not only the rooms and several changes, but also the limos, the golf tee times and even hearing me complain about my cheap in-laws. She even gave me her cell phone when the phones were down due to the hurricane. It made an extremely stressful time go much easier as I felt completely confident that everything was going to go as planned and if fact it did. I have recommended you to several friends and family members based on price before, but now I am telling people to call and get 5 star service at discount prices. Thanks again and I look forward to working with Rachel & Lorraine Travel again.
- Alison DeRosa
I wanted to thank you for arranging our trip. Overall, the trip was fantastic and will be one of our most memorable trips. Also, I would like to thank you for sending those beautiful baskets at each hotel we stayed at. It was very thoughtful and a pleasant surprise. The room at the Princeville Resort Kauai was beautiful with a view you could die for. Outstanding service.
By the way the Princeville has the best Luau on all the Islands. I would recommend it to anyone you book there. When we arrived at the Fairmont in Maui, the original room you booked for us was not available. They did upgrade us though to a two story three bedroom ocean front Villa instead. It did work out beautifully. The Villa was large with a private pool and in a very private area of the property. The free upgrades made our trip exceptional.
- Ted & Susana
Just wanted to Thank you again for making the reservations and your extra effort. We had an absolutely incredible trip! The hotel was gorgeous and the service first class! Thanks again for your help!
- Maryann
I just wanted to let you know how impressed Paul and I were with our accommodations and with how organized our travel schedule was on our trip to Machu Picchu. We had an outstanding time in Peru, on our honeymoon, and we loved staying at both Hotel Monasterio, and at the Machu Picchu Pueblo Hotel. The service, food, accommodations, and personal guides were of the highest quality. We were even given room upgrades at both hotels, as well as complimentary champagne and other amenities. There is no way that we could have organized such a great trip on our own, so we want to thank you and Lorraine Travel for helping to make it such a wonderful and memorable honeymoon! We really appreciate the time you spent to help us out. Rebecca and Paul
- Rebecca and Paul
A very special Thank You is in order for Ivonne at Lorraine Travel. She was most helpful and most accomodating to the needs of my Dad and myself in a recent trip to Las Vegas. I was so pleased and impressed with Ivonne's special care & consideration-- that I told many friends and business associates about her and your great travel company. Thank you again Ivonne and Lorraine Travel for making a celebration all the more special!
- Carla K
We had to change our vacation plans at the last minute because of Hurricane Dennis. We decided upon Cabo and wanted to stay at One and Only Palmilla. Ivonne was extremely helpful, contacting the property to get us in at the last minute and providing us with the normal amenities such as free breakfast (a great value), in-room reflexology massage (which was wonderful!), and free upgrade based on availability. As it turned out, we were upgraded to a 1 bedroom luxury suite, their finest room available. It was an incredible experience. We plan to visit Palmilla again next year and will surely be contacting Ivonne for assistance. Thanks for making our last minute vacation into one of the best ever!
- Brett
I got to tell you how nice it was going through you guys. The vacation was awesome. We actually rec'd an upgrade on the second night which we did not expect due to the July 4th holiday.We got an upgrade to a wonderful gulf front suite. It was great. Thanks
- Tommy
I just wanted to drop you a note about our experience at the 21 Club. We had a wonderful time. We were told that because we made our booking through you all that we were entitled to extra attention. We each received a complimentary introductory cocktail and were taken on a private tour of the wine cellar and hidden speakeasy. The tour created a buzz in our little group and gave us something to talk about before moving on to business conversation. The staff of the 21 Club was especially attentive. The food was exquisite and its presentation enticing. All six of us chose the wine tasting menu, so the sommelier paired a generous (and delicious!) glass of wine with each course. The food, drink and conversation were so plentiful, we actually left a bit of everything at the table with the understanding that we would all meet there again, try new dishes and continue talking. Thank you so much, Betsy, for arranging our evening at the 21 Club. I'll be calling you again soon for a new adventure!
- Ann
Thanks so much! Just got home from Barcelona and were thrilled with our room in the Hotel Arts. As promised we got the upgrade to a great view and loved our room and the Hotel so much it was tempting to forgoe the sightseeing activities we had arranged. The service was impeccable. The only sad thing was the fact I left a memento of the F1 Race(a red tank top) at the pool. thanks for delivering as promised, will use you again!
- Karin
I just wanted to thank you for booking our trip. We had a great time and we got the upgrade! I have always booked my own hotels as does my sister and her husband and most of our friends. From now on, I will have them book through you! I am trying to persuade my sister to go to Cap Juluca in the upcoming months. If she goes, you will hear from her. Thanks again,
- L. Rappaport
I just turned on the computer to write you that we are spinning our wheels, BUT then I saw your email and was very very happy.. I was also able to read the correspondence with the hotel that you initiated and was IMPRESSED.... We will definitely accept the Dreams Come True Package at the Four Seasons Milan and want the ticket to Giselle at La Scala (in row M seats 1and 2) . The effort is definitely worth the $50.00 U.S. honorarium.. The school work was getting to me and and my wife.. This will be just the break we needed....Again many thanks,you are great at what you do....
- Tony
You arranged our trip to Canyon Ranch in early March. We had a newly renovated suite and it was exceptional. Also, the pedometer/step meter gifts were worn and much appreciated! I have given your name to friends. Diane and I will certainly use you for our Canyon Ranch trip next year, if not before!
- Dionn
There aren't enough words to express what a fantastic experience we had! The Burj Al Arab is beyond ones imagination. The suite was a corner one and we could see everything. I want to thank you for making all of that possible. The amenities were fabulous! Everything was perfect! Dubai makes Las Vegas look cheap! Dubai is unbelievable. They work 24 hours a day. We had a fantastic time and we want to go back to the Burj-Al-Arab for our 40th in 2007. Hopefully all will go well and we can call you!
- Rose
Thanks again for your wonderful help. I look forward to booking future Ritz Carlton Hotel stays through you!
- Aimee
I want to thank you again for possibly saving my life. I'm the distraught customer who called just before Christmas with some horrifying news about myself. The stay at Canyon Ranch was life-changing and I am working very hard to change my life so that self-healing, prayer, meditation, yoga, and mega-forgiveness is involved. Thank you so very much for being so helpful!
- Jean
My wife and I wanted to thank you for an amazing weekend! You really went above the call of duty. The Ritz actually upgraded us to an executive suite and the staff&well, they treated us like royalty! I would like to know where we could send you a little token of our appreciation? Thank you again!
- Uri
We returned yesterday from our four night stay at the Ritz Carlton Marina del Rey and it was excellent. The upgrades were very nice and the Sunday brunch party was terrific. My guests were very pleased. We would like to book your special package at his property again; for another four nights starting Feb. 14 2004 to celebrate Valentines with my honey! We will need one of the two Royal Suites, Non-smoking and please book them in my name and invoice to my credit card which you have on file. Thanks
- Judy
In Rome our spacious Suite and rooms were beautiful. The staff at the Concierge desk was excellent. In fact the morning of our very early departure to London, on extremely short notice, they arranged for a wonderful doctor to come see me, and he made it possible for me to fly. In cases like these a quality hotel makes all the difference. Many thanks for all your help in making this trip possible. Despite the challenges, we completed our entire plan and we were delighted to introduce our grand children to wonderful Italy.
- Bruce
I am extremely pleased with the customer service your agency provides and will always check with you on all future travel arrangements. What a wonderful niche, to only work with the best. T
- Kelly
My thanks go out to you for addressing my concerns following our recent stay at Charleston Place. These days it is never assured that a bad experience will be acknowledged and dealt with. I certainly had no expectations for my communication with you to go any further than allowing myself the chance to air my disappointment over a much-anticipated trip to Charleston. It is no longer a "given" that a business has the integrity and service commitment to repair damage done. My faith restored, I must express my gratitude for your part in seeing this situation through. It speaks well of you individually and Lorraine Travel as a whole. I look forward to future travel through your travel service. Again, my thanks.
- Pat
This trip was great. The hotel is extremely nice and the service is incomparable. It's by far the best Four Seasons property we have ever been to. Oscar was very cordial and attentive. Dinner at The Rock was an incredibly romantic experience. So I figure that since you alaways hear from Mercy when something goes wrong, you should be the first to know that this was just perfect and most enjoyable.
- Carlos
I just had a hetic day to say the least, what a wonderful surprise to read your e-mail. Thank you so very much for taking care of us!!! What would you like from Rome?!!!! W arm regards,
- Christine & Michelle
Our trip was lovely. We had some challenges, for sure.... like British Airways keeping all our nine bags for over 48 hours. Finally they caught with us in Florence, after much frustration. Thankfully our wonderful accommodations made these inconveniences much more bearable. Also we had nice weather in Venice. Abel and Reuben invited Luisa and me for tea and a chat at The Luna, which we thoroughly enjoyed, and our Suite was spectacular, with a huge Terrace overlooking Grand Canal.
- Jack
Just wanted to let you know that we loved Cuisinart. Everything went very smoothly. I hope to book travel plans with you again in the future. Thanks for all of your help.
- Allison
Thanks for helping us make our trip to Nevis/Anguilla very special!!!! Your extra touches were appreciated. I will recommend your services to family and friends.
- Daneen
Thank you very much for the desert tray at the Ritz. My family and I had a great time. Thank you so much for all your efforts. We appreciated your responsiveness and hospitality. You really do a superior job. Thanks again.
- Denis
I just wanted to let you know that we had the most incredible time at One&Only Palmilla. We did get the room upgrade and had a Casita right on the beach. At the hotel, we saw and swam with some Hollywood Stars. The service was great and it was the finest hotel I've ever stayed in. I will definitely be recommending Lorraine Travel and the hotel. My wife and I have a new dream - To stay at every One&Only resort! Thank you for all your excellent help.
- Marc
THANK YOU!!! We enjoyed a great visit to Scottsdale. The Resort was fantastic and our double upgraded room was spectacular. The staff at the Four Seasons could not have been friendlier and more accommodating. We really had a great time and look forward to going back soon. Thank you for all of your hard work and the great upgrade.
- Lisa
Thank you very much! We really appreciate all the time and effort you expended in arranging our honeymoon trip to Asia (we couldn't have done it without you). I will bug you next month with advice on places to go, etc. We are really excited about the trip and again thank you so much for all of your help!
- Anna
Thanks! You have been great to work with and I am sure we will contact you for future trips. I appreciate your professionalism and efficiency in handling our accommodations. I am confident we will have a hassle free honeymoon thanks to you! Sincerely,
- Janet
Our recent stay at the Ritz Carlton Key Biscayne, was, as always, amazing. They were able to upgrade us to a huge suite with an ocean view, we loved the Champagne sent from Lorraine Travel for our anniversary.........everything was truly top notch and we loved every minute of it! Looking forward to many more vacations booked through your service. Many thanks,
- Aimee
We wanted to thank you for all of your help and support. Your prompt and efficient response expedited the process and made all the difference. We had a wonderful weekend in New York City at the Ritz-Carlton, Central Park. The hotel was the best (no pun intended: "what a hotel!"). All the staff (and even the other guests) were all so friendly. The Club lounge access was exceptional, the several food presentations amazing: afternoon tea, hors d'oeuvres, caviar service, dessert and coffee. Beautifully prepared, relaxing atmosphere on the 2nd floor with great view of the park and horse-drawn carriages. The concierge at the Club Lounge was very nice. We tried out the steam room at La Prairie Spa in the hotel, and then waliked to dinner/cabaret show several blocks away past the exclusive shops of Madison Avenue at the Cafe Carlyle in The Carlyle hotel (at E. 76th St.). Again, thanks for your help, and we really look forward to The Peninsula in Chicago, Oct. 19-22! You guys are the best..first-class all the way!
- T & L
We wanted to thank you for all your help in facilitating a superb stay at The Peninsula Chicago! We were upgraded to an Executive Suite. It was like a spacious apartment, with living room, built-in drawers, amazing bathroom with fog-proof television. The service was excellent. Wonderful touches, thanks to you. This trip was an excellent follow-up to our Ritz-Carlton, Central Park stay earlier in the month. You guys have a perfect record with us! Once again, "what a hotel!" With Gratitude,
- Drs. Shaw & Kane
