Get Exclusive Complimentary Perks on
Bookings at some of the World's Best Hotels!

Frequently Asked Questions

What is the relationship between "WhataHotel.com" and Lorraine Travel?
"What A Hotel.com" is a branded website owned & operated by Lorraine Travel. Lorraine Travel is a full service travel managements company, in business since 1948 and is headquarted in Coral Gables, Florida.

How can I check on any hotel I'm interested to see if I can get a good rate & the Exclusive Complimentary Perks?
Click on the "Five Star Hotels" Tab.. If you know the name or part of the name of the hotel, use the "search" function. Or find your hotel by "Browse by Region" (if you know the geographic location of the hotel) or Browse by Chain (if the hotel you're looking for is part of one of the Chains of Hotels in our collection.

How is WhataHotel.com able to provide special room rates & Exclusive Complimentary Perks?
We partner with the preferred hotels in our collection who provide us with lower rates and/or exclusive perks that we extend to our site visitors & clients.

How can I obtain further information (i.e. Rates, Room Availability and Perks) at a property I am interested in?
Off on the right side of most pages, you will see the specific Exclusive Perks offered by that property on qualifying rates. To check availability at most hotels, just below the main image, you can click on the flashing ad that says "Look Before You Book". On the resulting page, just plug in the dates of your stay" and click on the bar "Look for Rate Codes with Perks" . You may safely complete a booking online in less than 1 minute once you select the room rate you want. You can also call us toll-free (if you are in the USA & Canada) :1-877-Stay-at-1 ( 877- 782-9281) or direct at 305-446-4433 from other parts of the world to speak with a Hotel Specialist.

Will I be charged anything when I make a booking.
No. In most cases, your credit card is merely used to "guarantee" an online reservation. Your credit card account is then billed once you complete your stay & check out. Some properties, mainly resorts, may take a nominal deposit on the credit card supplied online. In either case, most hotels in our collection permit cancellations w/o penalty on the vast majority of all bookings. Each hotels' policy varies & can be found on our site.

Does WhataHotel.com have a different cancellation policy on a completed reservation?
No. We abide by the same cancellation policy as the property. Most properties will allow a guest to cancel a reservation without a penalty if such cancellation is made outside the 24 hours prior to arrival. Some properties, especially those in resort areas have 7 day/14 day parameters where cancellations within such timeframes result in the forfeiture of at least one nights room/tax charge or more.

How can I obtain rates to more economical hotels?
Click on the "Too Expensive" link that can be found on most pages.

Does WhataHotel.com charge a fee on bookings?
No, there are no fees charged by WhataHotel.com to process an online transaction.

Is it safe to use my credit card? What credit cards are accepted?
Yes, it is perfectly safe to use your credit card. WhataHotel.com uses secure socket layers, encryption techniques and firewalls to safeguard all of your personal information on its booking engines. We accept payment by Visa, MasterCard, Diners and American Express.

Can there be more than two adults in the room?
Most hotels have a limit as to how many people stay in a room. Usually, rooms with a King size bed allow for two guests. Many hotels also offer rooms with Two Double Beds which can accommodate up to four guests. There may be an extra charge applied by the hotel for an additional bed

How do I make special requests while completing a reservation online?
During the booking process, there is a field where you can enter any special request(s). Our customer support staff carefully reviews completed reservations for special requests and ensures the hotel is aware of them prior to the guests arrival.

How do I make changes to an existing reservation?
E-Mail us at Reservations@WhataHotel.com or request info at info@lorrainetravel.com.

How can I make arrangements for flights, car rental & sightseeing.
Once you complete a booking on line, your confirmation will contain the following links : Add a Flight , Add a Car, and Activities/Entertainment. You made purchase any of these add-on's safely online.

 
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