Frequently Asked Questions

What is the relationship between "WhataHotel.com" and Lorraine Travel?
"What A Hotel.com" is a branded website owned & operated by Lorraine Travel. Lorraine Travel is a full service travel managements company, in business since 1948 and is headquarted in Coral Gables, Florida.

How can I check on any hotel I'm interested to see if I can get a good rate & the Exclusive Complimentary Perks?
You can search for a specific hotel on our site in several ways. If you know the name or part of the name of the hotel, use the "search" function. Our "keyword" search option is very sensitive so try to limit the search to a very specific word in the hotel's name. Or "Find" your hotel using a "Browsing" option. You can "Browse by Chain"(if the hotel you're looking for is part of one of the Hotel Chains in our collection) or Browse by Region, Country or City too.

How is WhataHotel.com able to provide special room rates & Exclusive Complimentary Perks?
We partner with the preferred hotels in our collection who provide us with lower rates and/or exclusive perks that we extend to our site visitors & clients.

How can I obtain further information (i.e. Rates, Room Availability and Perks) at a property I am interested in?
On each page of our site, you will see the specific Exclusive Perks offered by that property on qualifying rates. One can use the "Check Availability" link on each page to see rates, room categories and more. You may safely complete a booking online in less than 1 minute once you select the room category/rate you want. You can also call us toll-free (if you are in the USA & Canada) :1-877-Stay-at-1 ( 877- 782-9281) or direct at 305-446-4433 from other parts of the world to speak with a Hotel Specialist.

Will my credit card be charged when I make a booking.
No. WhataHotel! will never charge your card. In most cases, your credit card is merely used to "guarantee" an online reservation. Your credit card account is then charged by the hotel itself once you complete your stay & check out. Some properties, mainly resorts, may take a nominal deposit on the credit card supplied online. In either case, most hotels in our collection permit cancellations w/o penalty on the vast majority of all bookings. Each hotel's policy varies & can be found on our site.

Does WhataHotel.com have a different cancellation policy on a completed reservation?
No. We abide by the same cancellation policy as the property. Most properties will allow a guest to cancel a reservation without a penalty if such cancellation is made outside the 24 hours prior to arrival. Some properties, especially those in resort areas have 7 day/14 day parameters where cancellations within such timeframes result in the forfeiture of at least one nights room/tax charge or more.

How can I obtain rates to more economical hotels?
Click on the "Too Expensive" link that can be found on most pages.

Does WhataHotel.com charge a fee on bookings?
No, there are no fees charged by WhataHotel.com to process an online transaction.

Is it safe to use my credit card? What credit cards are accepted?
Yes, it is perfectly safe to use your credit card. WhataHotel.com uses secure socket layers, encryption techniques and firewalls to safeguard all of your personal information on its booking engines. We accept payment by Visa, MasterCard, Diners and American Express.

Can a reservation be made for a room if there are more than two guests in the party?
Yes, reservations for parties of greater than two guests can be made. Although our site's 'Check Availability" process shows a selection for only 1 or 2 guests, if you are reserving for more than two guests you can still proceed through the "Check Availability" process by selecting two guests. Then just select a room that has sufficient bedding to complete your reservation online. All hotels have a room occupancy limit. Usually, rooms with a King size bed allow for two guests. Many hotels also offer rooms with Two Double Beds which can accommodate up to four guests. There may be an extra charge applied by the hotel for additional bedding or guests in a room.

How do I make special requests while completing a reservation online?
During the booking process, there is a field where you can enter any special request(s). Our customer support staff carefully reviews completed reservations for special requests and ensures the hotel is aware of them prior to the guests arrival.

How do I make changes to an existing reservation?
E-Mail us at Reservations@WhataHotel.com or request info at info@lorrainetravel.com.

How can I make arrangements for flights, car rental & sightseeing.
Once you complete a booking on line, your confirmation will contain the following links : Add a Flight , Add a Car, and Activities/Entertainment. You may purchase any of these add-on's safely online.

Can I use American Express Membership Rewards Points to Pay for Booking across the site?
Yes you can use American Express Membership Rewards® Points to Pay for your Hotel Stay! Use any American Express Card, linked to Membership Rewards, to make your reservation across our site. Once the charge appears on your account, redeem your points for a statement credit. See American Express Membership Rewards for more: rewards.americanexpress.com

How can I really trust what I see on your site?
The best way to corroborate anything you may be doubtful of with regard to representations on our site would be to call or write us for a further explanation. If you prefer however to reach an unbiased source, it might be best to contact the hotel itself. However, that is tricky because any staff member can answer the call and not all staff would be informed of all the partners a hotel company might have. What A Hotel.com" is a branded website owned & operated by Lorraine Travel. Lorraine Travel is a full service travel managements company, in business since 1948 and is headquartered in Coral Gables, Florida. Lorraine Travel would likely be the name most hotels would recognize. Lorraine Travel is a member of IATA, the Signature Travel Network and enjoys "preferred partner" status with many of the popular brands featured on our site like Four Seasons, Ritz Carlton Peninsula Hotels, Mandarin Oriental, Starwood, Marriott, etc.

Get Exclusive Complimentary Perks on Bookings at some of the World's Best Hotels!

Use American Express Membership Rewards® Points to Pay for your Hotel Stay!

Use an American Express Card, linked to Membership Rewards, to make your reservation across our site.

Once the charge appears on your account, redeem your points for a statement credit.

Click here for more information directly off American Express

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Reservations are Eligible for Hotel Rewards Programs

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