To our loyal patrons & new visitors,

In these times of unprecedented challenges to our global travel community, our goal is to instill and strengthen our relationships with you, our customers, for both the short and long term. Our top priority is the health and well being of you and your families; we understand that for many, right now may not be the time to travel.

The COVID-19 pandemic is shaping up to be the biggest test the modern travel industry has ever faced. That said, the vast majority of our partner properties have implemented extremely lenient policies, that should make you feel comfortable to make a change to an upcoming booking without having to worry about the implications. These policies are in place with the intention to let you hold off on canceling a booking prematurely, and allow you to make an informed, "Go/No-Go" decision based on the real time updates from your local authorities, medical centers and health institutes.

Finally, as flexible as our hotels & resort are being with existing bookings - these same partners are being equally lenient with new reservations. This brings us to a thought we hope you’ll consider: Take this time spent at home to find new dates to reschedule your postponed trip, or use this opportunity to book a new trip now for the future!

Dream of that annual anniversary celebration with a view of the Tour Eiffel, taking a jog on the sand, with a full view of the Pacific Ocean, that once in a lifetime beach or infinity pool, that familiar face at the bar, or pianist at the hotel lobby, that spa treatment or Mai Tai that can’t be beat, that room service tray that makes you feel like royalty; and most importantly, the everlasting memories with loved ones that ONLY travel can replicate.

We all must be cautiously optimistic about the time ahead; this too, shall pass. We thank you for the opportunity to serve you, and hope to hear from you soon.

Stay healthy, and keep your travel dreams alive!,

Richie Massa
Director of Sales & Business Development
WhataHotel! by Lorraine Travel

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